Mercy Ivy Gabriella., . (2025) ANALISIS PENERAPAN LEAN SERVICE DENGAN METODE VSM UNTUK PERBAIKAN PROSES PENYEDIAAN JASA OUTSOURCING PADA STAFFINC GROUP DI JAKARTA SELATAN. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
The process of providing outsourced labor at Staffinc Group, especially at the Sourcing stage, is the most crucial point and takes the longest time in the recruitment process. The complexity of client requests and quality candidates makes efficiency at this stage very important to improve. This study aims to analyze and improve the efficiency of the Sourcing process using the Lean Service approach with the Value Stream Mapping (VSM) method. The study was conducted with a qualitative approach through case studies. The research objects included seven sources consisting of Operations Support Managers, Project Managers, and Project Admins from various Staffinc Group project clients. Data collection techniques included in-depth interviews, limited observations, documentation analysis, and questionnaire distribution, with the support of Process Activity Mapping (PAM), Outsourcing (BCM), and NVivo 14. The results showed that the dominant waste in the Sourcing process was Unnecessary motion, Inappropriate Processing, and Waiting. With the study conducted by researchers through Future Value Stream Mapping (FVSM), there was a decrease in total process time from 10,645 minutes to 5,996 minutes, with a reduction of 43.7%, and lead time from 22,165 + ∞ minutes to 17,516 + ∞ minutes with a reduction of 21%. Recommendations for improvement include the formation of an R&D team, standardization of client requests, and integration of digital features such as automessages and AI Matching. This study concluded that the implementation of Lean Service through VSM is effective in reducing waste and increasing the efficiency of outsourcing recruitment services.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No. Panggil: 2110111263] [Pembimbing: Heni Nastiti] [Penguji 2: Rosali Sembiring Colia] [Penguji 1: Jenji Gunaedi Argo] |
| Uncontrolled Keywords: | Lean Service, Recruitment, Sourcing, Staffinc Group, Value Stream Mapping, Waste |
| Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HC Economic History and Conditions H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1) |
| Depositing User: | MERCY IVY GABRIELLA |
| Date Deposited: | 19 Aug 2025 02:19 |
| Last Modified: | 19 Aug 2025 02:19 |
| URI: | http://repository.upnvj.ac.id/id/eprint/39801 |
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