PENERAPAN METODE ACTION DESIGN RESEARCH DALAM PENGEMBANGAN DASHBOARD PENJUALAN DI PT. XYZ DENGAN EVALUASI SYSTEM USABILITY SCALE DAN QUESTIONNAIRE USER INTERFACE SATISFACTION

Noviani Safitri, . (2025) PENERAPAN METODE ACTION DESIGN RESEARCH DALAM PENGEMBANGAN DASHBOARD PENJUALAN DI PT. XYZ DENGAN EVALUASI SYSTEM USABILITY SCALE DAN QUESTIONNAIRE USER INTERFACE SATISFACTION. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

XYZ Company is an industry focused on developing effective learning methods and modern technology to help students and partners achieve their educational goals. Currently, its database does not present data in graphical form, which slows down business processes. This research aims to design a sales dashboard based on the needs, usability, and satisfaction levels of XYZ Company employees. The dashboard was developed using the Action Design Research (ADR) method with Google Looker Studio. Usability and user satisfaction were evaluated using the System Usability Scale (SUS) and the Questionnaire for User Interface Satisfaction (QUIS). The SUS score increased from 50 to 83, indicating a 66% rise in user satisfaction. The QUIS score improved from 4.96 to 8.10, showing a 63.31% increase in satisfaction with the interface design. The final goal was to accelerate sales processes by reducing the time needed to retrieve data. The results showed an average reduction of 58.29% in task completion time after the dashboard was implemented. This study demonstrates that the sales dashboard significantly enhances employee efficiency and supports faster, more accurate, and productive business operations.

Item Type: Thesis (Skripsi)
Additional Information: [No. Panggil: 2110312066] [Pembimbing: Donny Montreano] [Penguji 1: Muhamad As’Adi] [Penguji 2: Yulizar Widiatama]
Uncontrolled Keywords: Action Design Research (ADR), Dashboard, Google Looker Studio, System Usability Scale (SUS), Questionnaire for User Interface Satisfaction (QUIS)
Subjects: T Technology > T Technology (General)
T Technology > TS Manufactures
Divisions: Fakultas Teknik > Program Studi Teknik Industri (S1)
Depositing User: NOVIANI SAFITRI
Date Deposited: 01 Aug 2025 07:48
Last Modified: 01 Aug 2025 07:48
URI: http://repository.upnvj.ac.id/id/eprint/39309

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