HUBUNGAN PELAYANAN DAN KEPUASAN INFORMASI OBAT PASIEN BPJS RAWAT JALAN DI INSTALASI FARMASI RUMAH SAKIT BHAYANGKARA BRIMOB KELAPA DUA

Fitri Nur Wulandari, . (2025) HUBUNGAN PELAYANAN DAN KEPUASAN INFORMASI OBAT PASIEN BPJS RAWAT JALAN DI INSTALASI FARMASI RUMAH SAKIT BHAYANGKARA BRIMOB KELAPA DUA. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

	Text ABSTRAK.pdf.pdf Download (34kB)
	Text AWAL.pdf.pdf Download (508kB)
	Text BAB 1.pdf.pdf Restricted to Repository UPNVJ Only Download (41kB)
	Text BAB 2.pdf.pdf Restricted to Repository UPNVJ Only Download (216kB)
	Text BAB 3.pdf.pdf Restricted to Repository UPNVJ Only Download (171kB)
	Text BAB 4.pdf.pdf Restricted to Repository UPNVJ Only Download (304kB)
	Text BAB 5.pdf.pdf Download (30kB)
	Text DAFTAR PUSTAKA.pdf.pdf Download (200kB)
	Text RIWAYAT HIDUP.pdf.pdf Restricted to Repository UPNVJ Only Download (119kB)
	Text LAMPIRAN.pdf.pdf Restricted to Repository UPNVJ Only Download (1MB)
	Text HASIL PLAGIARISME.pdf.pdf Restricted to Repository staff only Download (17MB)
	Text ARTIKEL KI.pdf.pdf Restricted to Repository staff only Download (485kB)

Abstract

Drug Information Services (DIS) are a vital element of hospital pharmacy services that aim to educate patients on the rational use of drugs. However, in Indonesia, DIS still faces obstacles, such as low patient knowledge about their drugs, which impacts patient safety and satisfaction. Previous research has revealed a gap between patients' expectations and the reality of the medication information services they receive, resulting in suboptimal patient satisfaction. To address this gap, this study investigates the relationship between PIO and patient satisfaction among outpatients using BPJS at the Pharmacy Department of Bhayangkara Brimob Kelapa Dua Hospital. The study employs a cross-sectional design with 110 respondents selected using accidental sampling. A questionnaire using the SERVQUAL approach was used as an instrument to measure medication information services and patient satisfaction. Data analysis used the Spearman correlation coefficient test, yielding a correlation coefficient of 0.229 (p = 0.016). Although the correlation is not very strong, this finding indicates a substantial relationship between PIO and patient satisfaction.

Item Type:	Thesis (Skripsi)
Additional Information:	[No.Panggil: 2110212046] [Pembimbing: Primayanti Nurul Ilmi] [Penguji 1: Dhigna Luthfiyani Citra Pradana] [Penguji 2: Nurfitri Bustamam]
Uncontrolled Keywords:	BPJS Patient Satisfaction, Drug Information Service, Hospital, Pharmacy Installation
Subjects:	R Medicine > R Medicine (General) R Medicine > RA Public aspects of medicine R Medicine > RS Pharmacy and materia medica
Divisions:	Fakultas Kedokteran > Program Studi Farmasi (S1)
Depositing User:	FITRI NUR WULANDARI
Date Deposited:	29 Aug 2025 02:21
Last Modified:	29 Aug 2025 02:21
URI:	http://repository.upnvj.ac.id/id/eprint/38316

Actions (login required)

View Item