Tomy Sarwono, . (2025) MEMBANGUN ORGANIZATIONAL CITIZENSHIP BEHAVIOR PEGAWAI PADA INDUSTRI RITEL INDONESIA : PERAN KEPEMIMPINAN TRANSFORMASIONAL, PERCEIVED ORGANIZATIONAL SUPPORT DIMEDIASI LINGKUNGAN KERJA. Tesis thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
This study examines the mechanisms by which Transformational Leadership (TL) and Perceived Organizational Support (POS) influence employees' Organizational Citizenship Behavior (OCB) in the modern retail industry in Depok City, Indonesia, with Work Environment (WE) as a mediating variable. A sample of 272 retail employees from Alfamart, Indomaret, and Hypermart was drawn via proportional probability sampling and analyzed using PLS-SEM in SmartPLS 4.0. Results indicate that TL has a significant positive effect on WE (β = 0.641; p < 0.001) but no direct effect on OCB (β = 0.102; p = 0.154), whereas POS significantly predicts both WE (β = 0.314; p = 0.001) and OCB (β = 0.270; p < 0.001). WE significantly affects OCB (β = 0.568; p < 0.001) and partially mediates the effects of TL→OCB (VAF = 76.5%) and POS→OCB (VAF = 39.8%). The structural model explains 74.2% of the variance in WE and 79.7% in OCB, with good predictive relevance (Q² > 0). These findings underscore the critical role of a conducive work environment in channeling leadership and organizational support into discretionary, citizenship behaviors among retail employees.
| Item Type: | Thesis (Tesis) |
|---|---|
| Additional Information: | [No.Panggil: 2310121019] [Pembimbing: Jubei Levianto] [Penguji 1: Ivan Yulivan] [Penguji 2: Jubei Levianto] |
| Uncontrolled Keywords: | Transformational Leadership; Perceived Organizational Support; Work Environment; Organizational Citizenship Behavior; SEM-PLS; Retail Industry |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S2) |
| Depositing User: | TOMY SARWONO |
| Date Deposited: | 20 Aug 2025 01:21 |
| Last Modified: | 20 Aug 2025 01:21 |
| URI: | http://repository.upnvj.ac.id/id/eprint/38045 |
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