Fery Andika, . (2025) PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA OPERASIONAL PADA PT INDO TAS JAYA ABADI. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
This study aims to analyze the influence of Total Quality Management (TQM) elements on operational performance at PT Indo Tas Jaya Abadi, a manufacturing company engaged in the production of non-woven bags. The TQM elements analyzed in this study include obsession with quality, continuous improvement, education & training, and employee involvement and empowerment. The method used is quantitative with a Partial Least Square Structural Equation Modeling (PLS-SEM) approach using SmartPLS software. Data was collected through distributing questionnaires to 19 respondents who were all company employees. The results showed that the variable obsession with quality had a -0.298 significant negative effect on operational performance, continuous improvement had a 0.566 significant positive effect on operational performance, education & training had a -0.236 significant negative effect on operational performance, employee involvement and empowerment had a -0.256 insignificant effect on operational performance. In addition, simultaneously the four variables in this study contributed 92% significantly to operational performance. Meanwhile, the remaining 8% is due to other elements such as: customer focus, teamwork, scientific approach, and unity of purpose.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2110111016] [Pembimbing: Jenji Guneadi Argo] [Penguji 1: Heni Nastiti] [Penguji 2: Rosali Sembiring] |
| Uncontrolled Keywords: | Total Quality Management, Operational Performance, PT Indo Tas Jaya Abadi |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1) |
| Depositing User: | FERY ANDIKA |
| Date Deposited: | 01 Apr 2026 08:05 |
| Last Modified: | 01 Apr 2026 08:05 |
| URI: | http://repository.upnvj.ac.id/id/eprint/38028 |
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