Raihan Adya Legawa, . (2025) PERANCANGAN APLIKASI SMART SERVICE BERBASIS WEB DENGAN FITUR CHATBOT PADA ANUGRAH TEKNIK KLINIK AC. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
This research aims to design and develop a web-based Smart Service system for Anugrah Teknik Klinik AC, a company specializing in air conditioning services. The system was built to address operational challenges caused by manual service processes, such as unstructured order handling, slow customer responses, and limited access to service-related information. The developed platform consists of a responsive web frontend, a Laravel-based backend (MVC architecture), and the integration of two types of artificial intelligence modules. Rasa chatbot is used to handle internal service-related inquiries such as pricing, schedule, and service procedures. It is trained using intents and entities, and leverages custom actions that retrieve structured data from the knowledge base. Meanwhile, ChatGPT is integrated as a free-form consultation tool to answer general knowledge questions about air conditioning, such as maintenance tips, common causes of damage, and energy efficiency. ChatGPT is not used to respond to company-specific service information. The development method applied is Agile Development, and testing was carried out using Black Box Testing and User Acceptance Testing (UAT). The results show that the system functions properly and contributes positively to operational efficiency, reducing manual workload, and increasing customer satisfaction through a fast and interactive digital service experience.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2110511151] [Pembimbing 1: Widya Cholil] [Pembimbing 2: I Wayan Rangga Pinastawa] [Penguji 1: Didit Widiyanto] [Penguji 2: Nurhuda Maulana] |
| Uncontrolled Keywords: | Smart Service, Laravel, Chatbot, Rasa, ChatGPT |
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science Q Science > QA Mathematics > QA76 Computer software |
| Divisions: | Fakultas Ilmu Komputer > Program Studi Informatika (S1) |
| Depositing User: | RAIHAN ADYA LEGAWA |
| Date Deposited: | 23 Jul 2025 03:04 |
| Last Modified: | 24 Jul 2025 00:57 |
| URI: | http://repository.upnvj.ac.id/id/eprint/37776 |
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