Yani Tandyana, . (2024) MANAJEMEN KOMUNIKASI KRISIS DI KEMENTERIAN KESEHATAN REPUBLIK INDONESIA (Studi Kasus: Penggunaan Obat Sirup Penyebab Gangguan Ginjal Akut, Progresif, Atipikal (GGAPA) pada Anak Indonesia). Tugas Akhir thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
The crisis at the Ministry of Health of the Republic of Indonesia (Kemenkes RI) regarding the use of syrup medication that causes Acute, Progressive, Atypical Kidney Disorders (GGAPA) in children is the first case that has occurred in Indonesia, the impact of which is still ongoing and requires further resolution. The aim of the research is to examine and analyze crisis communication management and the use of monitoring media in the Indonesian Ministry of Health's crisis communication management process regarding the use of Syrup Medication that Causes ADD in children in Indonesia. The theory used is Situational Crisis Communication Theory, which describes the public's response to a crisis and the strategies carried out by public relations practitioners, in anticipation of the public's response to a crisis that could threaten the government's reputation. The research method used is qualitative with a case study approach. The data collection technique uses semi-structured interviews and documentation, using purposive sampling in sampling data sources. The research results show that crisis communication management by the Indonesian Ministry of Health in handling GGAPA cases is carried out in 3 (three) stages, namely pre-crisis, crisis, and post-crisis. Based on its responsibility, the crisis that occurred was included in the preventable cluster, while the Ministry of Health's response to this crisis was denial and rebuild. The crisis communication strategy is to issue circulars and decisions containing handling of GGAPA cases, media monitoring in all mass and social media (monitoring issue developments, sentiment analysis) and reputation restoration (purchasing antidotes and providing compensation). There is still a need for fast and precise action and coordination between the Indonesian Ministry of Health, BPOM, related pharmaceutical companies and the community in handling GGAPA cases as an effort to prevent the emergence of disease or an increase in the number of victims.
| Item Type: | Thesis (Tugas Akhir) |
|---|---|
| Additional Information: | [No. Panggil : 2210422005] [Pembimbing I : Witanti Prihatiningsih] [Pembimbing II : Ana Kuswanti] [Penguji I : Yani Hendrayani] [Penguji II : Fitria Ayuningtyas] |
| Uncontrolled Keywords: | Acute Kidney Disorders, Crisis Communication Management. Ministry of Health. |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HC Economic History and Conditions H Social Sciences > HE Transportation and Communications |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Ilmu Komunikasi (S2) |
| Depositing User: | YANI TANDYANA |
| Date Deposited: | 17 Feb 2025 04:58 |
| Last Modified: | 17 Feb 2025 04:58 |
| URI: | http://repository.upnvj.ac.id/id/eprint/34088 |
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