EVALUASI KOMUNIKASI SITUATION BACKGROUND ASSESMENT RECOMMENDATION PERAWAT DALAM KESELAMATAN PASIEN DI RAWAT INAP RSU HASANAH GRAHA AFIAH TAHUN 2024

Kazhima Alma Azzahra, . (2024) EVALUASI KOMUNIKASI SITUATION BACKGROUND ASSESMENT RECOMMENDATION PERAWAT DALAM KESELAMATAN PASIEN DI RAWAT INAP RSU HASANAH GRAHA AFIAH TAHUN 2024. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

Communication is one of the keys in conveying information and communicators have a role in patient safety. The communication used by medical personnel in reporting the patient's condition is SBAR Communication. The problem that occurred at Hasanah Graha Afiah Hospital related to SBAR Communication is that there are still nurses who lack coordination during shift changes and sometimes there is a discrepancy in perception in reporting patient conditions. The purpose of this research is to explore the implementation of SBAR Communication. This research uses a qualitative method. Data collection was carried out using observation, interviews, and documentation. The selection of informants uses purposive sampling techniques. The informants consisted of six people with the key informant, namely the head of the inpatient room, the main informant, namely the nurse, and the supporting informant, namely the patient safety subcommittee. Data analysis uses data reduction, data presentation, and conclusion drawn. Triangulation is carried out to ensure the validity of the data. The results show that SBAR Communication has been carried out by paying attention to the assessment elements of SKP 2 Effective Communication. However, from the nurse's side, there is still a lack of empathy and differences in perception in assessing patient complaints. This is due to the lack of nurses in applying emotional intelligence in recognizing other people's emotions. Hasanah Graha Afiah Hospital is advised to provide more support to nurses in the form of a more open work culture and the imposition of sanctions if a poor attitude is found in providing services.

Item Type:	Thesis (Skripsi)
Additional Information:	[No Panggil: 2010713155] [Pembimbing]: Een Kurnaesih [Penguji 1]: Chahya Kharin Herbawani [Penguji 2]: Cahya Arbitera
Uncontrolled Keywords:	Patient Safety Incident, SBAR Communication, Nurse
Subjects:	R Medicine > R Medicine (General) R Medicine > RA Public aspects of medicine R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions:	Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1)
Depositing User:	KAZHIMA ALMA AZZAHRA
Date Deposited:	29 Aug 2024 03:07
Last Modified:	29 Aug 2024 03:07
URI:	http://repository.upnvj.ac.id/id/eprint/32439

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