HUMAN RELIABILITY ASSESSMENT PADA PROSES PENGIRIMAN BARANG MENGGUNAKAN METODE HEART (HUMAN ERROR ASSESSMENT AND REDUCTION TECHNIQUE) DAN SHERPA (SYSTEMATIC HUMAN ERROR REDUCTION AND PREDICTION ANALYSIS) (STUDI KASUS: EKSPEDISI ANTERAJA GERAI XYZ)

Alya Salsabila Andini, . (2024) HUMAN RELIABILITY ASSESSMENT PADA PROSES PENGIRIMAN BARANG MENGGUNAKAN METODE HEART (HUMAN ERROR ASSESSMENT AND REDUCTION TECHNIQUE) DAN SHERPA (SYSTEMATIC HUMAN ERROR REDUCTION AND PREDICTION ANALYSIS) (STUDI KASUS: EKSPEDISI ANTERAJA GERAI XYZ). Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

In the logistics industry, human reliability plays a crucial role in the success of the delivery process. Human errors can significantly impact service quality and the company's image. Anteraja, one of the logistics companies in Indonesia, has been struggling to compete with other expeditions. Upon further examination, it was found that this issue stems from numerous customer complaints, leading to customer dissatisfaction with Anteraja's services. These customer complaints are influenced by work errors (human errors) made by couriers during the delivery process. Therefore, it is essential to conduct a Human Reliability Assessment (HRA) to identify and reduce potential errors. This research utilizes the HEART and SHERPA methods to analyze human reliability in Anteraja's delivery process.Based on the data analysis results, the HEART method indicates that the highest Human Error Probability (HEP) value falls under the subtask (Courier to Buyer) with an HEP value of 0.638. Further analysis using the SHERPA method reveals that there are three subtasks with high HEP values (greater than 0.5), along with high ordinal probability values. These subtasks include the courier traveling to the buyer, the courier confirming the address and recipient, and the courier traveling to the staging area. The analysis suggests that the critical cause of these issues is the lack of clear SOPs, parcel terms and conditions, and insufficient training for new employees.

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil: 2010312087] [Pembimbing: Nur Fajriah] [Penguji 1: Donny Montreano] [Penguji 2: Santika Sari]
Uncontrolled Keywords: Human Error, Human Reliability Assessment, Human Error Probability (HEP), Human Error Assessment and Reduction Technique (HEART), Systematic Human Error Reduction and Prediction Technique (SHERPA).
Subjects: R Medicine > R Medicine (General)
T Technology > T Technology (General)
Divisions: Fakultas Teknik > Program Studi Teknik Industri (S1)
Depositing User: ALYA SALSABILA ANDINI
Date Deposited: 05 Aug 2024 04:18
Last Modified: 05 Aug 2024 04:18
URI: http://repository.upnvj.ac.id/id/eprint/32016

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