Athaya Damar Hardani, . (2023) SISTEM LAYANAN PENGADUAN PELANGGAN PADA PDAM TIRTA TAMAN SARI BERBASIS WEBSITE. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
PDAM Tirta Taman Sari Kota Madiun is a local government institution that operates in the field of public services and is responsible for the production and distribution of clean water. Currently, PDAM Tirta Taman Sari has 41,484 customers with 157 customer complaints received per month. This research aims to develop a website-based customer complaint service system that will facilitate customers in expressing their issues and complaints. PIECES analysis was selected as the method for system analysis, and the waterfall method was chosen for system design. The system architecture will be modeled using UML diagrams. The result of this research is a customer complaint service system for PDAM Tirta Taman Sari Kota Madiun.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 1910512099] [Pembimbing: Anita Muliawati] [Penguji 1: Widya Cholil] [Penguji 2: Yulnelly] |
| Uncontrolled Keywords: | Service System, Website, PIECES, Waterfall, UML |
| Subjects: | Q Science > Q Science (General) Q Science > QA Mathematics Q Science > QA Mathematics > QA76 Computer software |
| Divisions: | Fakultas Ilmu Komputer > Program Studi Sistem Informasi (S1) |
| Depositing User: | Athaya Damar Hardani |
| Date Deposited: | 22 Aug 2023 01:41 |
| Last Modified: | 22 Aug 2023 01:41 |
| URI: | http://repository.upnvj.ac.id/id/eprint/25952 |
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