Afrisya Rahmany, . (2022) REFUND TIKET PESAWAT DI MASA PANDEMIC COVID - 19 DITINJAU DARI UNDANG - UNDANG PERLINDUNGAN KONSUMEN. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
Consumer Protection in the Covid-19 Pandemic Period is something that needs to be considered, especially regarding refunding airline tickets during the Covid-19 Pandemic Period, as with the new policy issued by the government regarding the 2020 Eid homecoming ban, the impact of the ban is the failure the departure of prospective passengers as consumers, the impact of this is that business actors are obliged to make compensation efforts which are commonly referred to as ticket refunds, in Permenhub no 25 of 2020 it is explained about returning tickets in the form of vouchers and not using cash, with the new system regarding the return of the flight ticket, consumer rights must be examined in accordance with the Consumer Protection Act, namely Law no. 8 of 1999 concerning Consumer Protection, as the author's goal in this thesis is to find out how consumer rights during the covid -19 pandemic are regarding refunding airline tickets and consumer protection based on the Consumer Protection Act as in order to find out the answer the author uses the method normative juridical writing with secondary data, from this study the author concludes that the rights of consumers in Indonesia during the Covid-19 Pandemic did indeed get refunds for airline tickets but in the form of vouchers and have a period of use, in this case, consumer rights are very limited. with the validity period of the voucher, with the letter of recommendation issued by the National Consumer Protection Agency, it is evident that there is still unrest on the part of consumers regarding their rights to flight ticket refunds, especially the right to comfort and the right to be heard of their opinions, which of course are very difficult. already regulated in Law No. 8 of 1999 concerning Consumer Protection. Keywords: Consumer Protection, Consumer Right, flight ticket refund.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No. Panggil : 1810611350] [Pembimbing: Suherman] [Penguji 1: Heru Sugiyono] [Penguji 2: Wardani Rizkianti] |
| Uncontrolled Keywords: | Consumer Protection, Consumer Right, flight ticket refund. |
| Subjects: | K Law > K Law (General) |
| Divisions: | Fakultas Hukum > Program Studi Hukum (S1) |
| Depositing User: | Afrisya Rahmany |
| Date Deposited: | 20 Sep 2022 08:05 |
| Last Modified: | 20 Sep 2022 08:05 |
| URI: | http://repository.upnvj.ac.id/id/eprint/21226 |
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