Hiliando Hasiholan Sianturi, . (2019) HUBUNGAN WAKTU TUNGGU DAN CARA BAYAR TERHADAP KEPUASAN PASIEN RAWAT JALAN POLI PENYAKIT DALAM RUMAH SAKIT PGI CIKINI JAKARTA. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
Hospital is a health institution that is responsible for organizing health services under applicable hospital service quality standards. The quality of hospital services is assessed by assessing the level of patient satisfaction that can be affected by several factors which one of them are waiting time and payment methods. his study aims to determine the correlation between waiting time and payment method with patient satisfaction in the Outpatient Clinic of Internal Medicine, PGI Cikini Hospital, Jakarta. The study was an observational analytic study and a crosssectional design. The study sample was 78 patients in an outpatient clinic of internal medicine. The sampling technique with consecutive sampling technique. Univariate outcomes showed 45 respondents (57.7%) waiting time <60 minutes and 45 respondents (57.7%) were satisfied with outpatient services. Each BPJS patients and Private Insurance are 39 respondents (50%). The research test using the Kolmogorov-Smirnov test showed that there was no correlation between waiting time to the patient satisfaction of outpatients in internal medicine (p=0,942). Other results there was no correlation between the payment method to the patient satisfaction of outpatients in internal medicine (p=0,745). From the results of the study, it can be concluded there was no correlation between waiting time and payment method to the patient satisfaction of outpatients in internal medicine. The length of waiting time and the difference of payment method do not affect patient satisfaction with outpatient services because other factors affect patient satisfaction.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No. Panggil : 1510211004] [Pembimbing I : Yanti Harjono] [Pembimbing II : Anisah] [Ketua Penguji : ] |
| Uncontrolled Keywords: | Satisfaction, Waiting Time, Payment Method |
| Subjects: | R Medicine > R Medicine (General) |
| Divisions: | Fakultas Kedokteran > Program Studi Kedokteran (S1) |
| Depositing User: | Muamar Khadafi |
| Date Deposited: | 30 Jun 2022 03:39 |
| Last Modified: | 30 Jun 2022 03:39 |
| URI: | http://repository.upnvj.ac.id/id/eprint/18167 |
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