Novia Haritsa Katrina, . (2021) FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN RAWAT JALAN DI RUMAH SAKIT UMUM DAERAH BUDHI ASIH TAHUN 2021. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
Services that have not satisfied patients can cause various complaints. In 2020, Budhi Asih Regional Hospital receives 31 complaints from outpatients. Measuring satisfaction is important to create services that can fulfill patient's expectations. The purpose of this study was to analyze factors related to outpatient satisfaction at Budhi Asih Regional Hospital. This study used a cross-sectional research design. The sample size of this study was 94 patients chosen with accidental sampling technique. The result of this study shows that service quality (p-value = 0,000) and hospital image (p-value = 0,010) were related to outpatient satisfaction. Meanwhile, there was no relationship between demographic characteristics such as age (p-value = 0,202), sex (p-value = 0,744), education (p-value = 1,000), and job (p-value = 0,058) with outpatient satisfaction. It is recommended for the hospital to maintain and improve the services that they had now. The hospital can improve some facilities that patients thought still lacking to create a better service quality.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | No. Panggil: 1710713086 Pembimbing: Putri Permatasari, SKM, MKM Penguji 1: Yuri Nurdiantami, S.Farm., Apt., MPH Penguji 2: Dr. A. Heri Iswanto, SKM., MARS |
| Uncontrolled Keywords: | Hospital, Outpatient Services, Patient Satisfaction |
| Subjects: | R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine |
| Divisions: | Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1) |
| Depositing User: | Novia Haritsa Katrina |
| Date Deposited: | 04 Oct 2021 06:21 |
| Last Modified: | 04 Oct 2021 06:21 |
| URI: | http://repository.upnvj.ac.id/id/eprint/13450 |
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