ANALISIS PENGGUNAAN M-BANKING BCA PADA NASABAH KCP CIBUBUR

HENDRIKO MIKAEL PUTRA, . (2021) ANALISIS PENGGUNAAN M-BANKING BCA PADA NASABAH KCP CIBUBUR. Tugas Akhir thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

ABSTRACT Mobile Banking is a service provided by banks to make it easier for people to transact. BCA is one of the banks that provides the best mobile banking facilities to its customers, which is called m-BCA, which stands for mobile BCA. In this case, BCA provides various features, namely, m-Info, m-Transfer, m-Payment, m-Commerce, Cardless, m-Admin, BCA Keyboard, Flazz, and also Bagibagi. These features have their own benefits in providing customer satisfaction. Besides that, all BCA m-Banking also have their own weaknesses that make customers a little disappointed with their services, such as signals that are sometimes unstable due to frequent system maintenance. The results of this final project show the satisfaction of m-Banking BCA KCP Cibubur customers and also some of the existing complaints. In addition, the writing of this final project is expected to provide additional information or input for Bank BCA in addressing problems in the use of M-banking.

Item Type: Thesis (Tugas Akhir)
Additional Information: [No.Panggil : 1810101005] [Pembimbing: Marlina] [Penguji 1: Kery Utami] [Penguji 2: Siti Hidayati]
Uncontrolled Keywords: Mobile Banking, m-BCA, customer satisfaction
Subjects: H Social Sciences > HF Commerce
H Social Sciences > HG Finance
H Social Sciences > HJ Public Finance
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Perbankan dan Keuangan (DIII)
Depositing User: Hendriko Mikael Putra
Date Deposited: 23 May 2022 08:30
Last Modified: 23 May 2022 08:30
URI: http://repository.upnvj.ac.id/id/eprint/13418

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