Robi Yunior Manuputty, . (2020) ANALISIS ORGANIZATION CITIZENSHIP BEHAVIOUR (OCB) PADA KUALITAS LAYANAN KENDARAAN VVIP (Studi Kasus Sumber Daya Manusia di Sekretariat Wakil Presiden). Tesis thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
Indonesia's bureaucratic reform demands government agencies to continuously improve services (Ministry of bureaucracy Reformation and the utilization of state apparatus, 2018). Employee attitudes (OCB) that align with the purpose of the organization will support the achievement of government agency objectives in order to provide the best service (Wirawan, 2013). In reality, there is a tendency that the behavior of employees (ASN) still does not reflect support on achieving its objective. Meanwhile, it appears that the role of leadership and organizational culture on the behavior of officers so that it affects the quality of service performance provided (Asman Abnur, 2018; PERC, 2018). The extent of such influence as well as how the efforts to improve performance, is very interesting to be researched more deeply. This research is a quantitative study with the aim of knowing the influence of Organizational Citizenship Behavior (OCB) on the quality of VVIP vehicle Service (human resources study in the Secretariat of the Vice President). The research object is the staff who have the task of delivering the VVIP vehicle service to the Secretary of the Vice president. The sample measurement is determined by 99 Respondents through the sampling probability method, which is random sampling. Data collection is done by spreading the questionnaire. The statistical analysis tool used is Partial Least Square (PLS). The results showed that leadership had no effect on OCB, with a line coefficient value of 1,865 (< 1.96). The working culture affects OCB with a line efficiency value of 5,747 (> 1.96). OCB affects the quality of the VVIP vehicle service with a line coefficient of 34,446 (> 1.96)
| Item Type: | Thesis (Tesis) |
|---|---|
| Additional Information: | [No Panggil : 1810121006], [Ketua Penguji: Desmintari], [Pembimbing 1: Santosa Iman Mulyono], [Pembimbing 2: Alfatih Manggabarani] |
| Uncontrolled Keywords: | leadership, organizational culture, Organizational Citizenship, Behavior, Service performance. |
| Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HE Transportation and Communications |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S2) |
| Depositing User: | Robi Yunior Manuputty |
| Date Deposited: | 17 Jan 2022 03:33 |
| Last Modified: | 17 Jan 2022 03:33 |
| URI: | http://repository.upnvj.ac.id/id/eprint/7919 |
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