Victoria Hutagalung, . (2026) PENGALAMAN GENERASI Z DALAM BERINTERAKSI DENGAN CHATGPT SEBAGAI RUANG KONSULTASI EMOSIONAL ALTERNATIF. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
This study aims to identify and describe the interaction experiences of Generation Z who have undergone professional counseling in using ChatGPT as an alternative emotional consultation space. This study employed a qualitative method with a phenomenological approach. Data were collected through semi-structured interviews with six Generation Z informants who had counseling experiences with psychologists or psychiatrists, as well as documentation of screenshots of their conversations with ChatGPT. The data were analyzed through transcription, coding, and categorization using NVivo 15. The findings show that ChatGPT is used as a text-based communication space to share stories, understand emotions, seek guidance, receive validation, and calm down when human or professional support is not immediately available. The use of ChatGPT is related to ease of access, fast responses, a sense of safety, and the need to avoid burdening others. Based on coping theory, ChatGPT plays a role in problem-focused coping through the search for solutions and guidance, and in emotion-focused coping through validation and emotional regulation. However, ChatGPT has limitations, particularly regarding instant validation and the potential for dependency. ChatGPT is understood as an emotional companion space, not a substitute for human relationships or professional services.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2210411183] [Pembimbing: Dede Suprayitno] [Penguji 1: Damayanti] [Penguji 2: Rut Rismanta Silalahi] |
| Uncontrolled Keywords: | ChatGPT, coping, emotional consultation, Generation Z, human-AI communication. |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HE Transportation and Communications H Social Sciences > HM Sociology T Technology > T Technology (General) |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Ilmu Komunikasi (S1) Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Ilmu Komunikasi (S1) |
| Depositing User: | VICTORIA HUTAGALUNG |
| Date Deposited: | 24 Aug 2026 03:34 |
| Last Modified: | 24 Aug 2026 03:34 |
| URI: | http://repository.upnvj.ac.id/id/eprint/53236 |
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