PENERAPAN SUPPLY CHAIN OPERATIONS REFERENCE (SCOR) DALAM MENINGKATKAN KINERJA OPERASIONAL PADA STALLO STEAK DAN SPAGHETTI DI JAKARTA SELATAN

Silvy Anabella, . (2026) PENERAPAN SUPPLY CHAIN OPERATIONS REFERENCE (SCOR) DALAM MENINGKATKAN KINERJA OPERASIONAL PADA STALLO STEAK DAN SPAGHETTI DI JAKARTA SELATAN. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

This study aims to analyze the application of Supply Chain Operations Reference (SCOR) in improving operational performance in Stallo Steak & Spaghetti culinary MSMEs in South Jakarta. Operational problems faced include inconsistencies in product quality, fluctuations in customer complaints about service, and obstacles in raw material stock management that have an impact on smooth operations. This study uses a descriptive qualitative approach, with data collection through in-depth interviews with seven informants, direct observation, and documentation. The data obtained was analyzed using NVivo 14 software to support the coding process and thematic analysis systematically. The results show that all stages in the SCOR model, namely Plan, Source, Make, Deliver, and Return, have been implemented in daily operational activities, although most of them are still informal and have not been documented in a structured manner. The planning process (Plan) and procurement of raw materials (Source) play an important role in supporting the smooth flow of materials and production sustainability, but still faces limitations in the stock recording and control system. In addition, the production and presentation process still relies on direct coordination between parts, potentially causing inefficiencies during busy operating hours. The main obstacles found are the lack of a written Standard Operating Procedure (SOP) and the lack of a structured internal coordination system.

Item Type: Thesis (Skripsi)
Additional Information: {No. Panggil: 221011210} {Pembimbing: Jenji Gunaedi Argo] {Penguji 1: Abdul Aji Kresna Tri Anggara] {Ketua Penguji: Rosali Sembiring Colia]
Uncontrolled Keywords: Supply Chain Operations Reference (SCOR), Operational Performance, MSMEs, Supply Chain Management,
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HA Statistics
H Social Sciences > HB Economic Theory
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1)
Depositing User: SILVY ANABELLA
Date Deposited: 26 Mar 2026 07:21
Last Modified: 26 Mar 2026 07:21
URI: http://repository.upnvj.ac.id/id/eprint/42139

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