Muhammad Shidqi Syahputra, . (2025) PERAN KEPUASAN KERJA DALAM MEMEDIASI PENGARUH BEBAN KERJA DAN PELATIHAN TERHADAP EMPLOYEE ENGAGEMENT KARYAWAN GEN Z COFFEE SHOP DI JAKARTA SELATAN. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
This research is designed to analyze how workload and training affect employee engagement, with job satisfaction serving as a mediating variable among Generation Z baristas employed in coffee shops throughout South Jakarta. The research addresses the growing demand for skilled baristas within the rapidly expanding coffee shop industry, which requires organizations to understand the factors that encourage employee engagement. A quantitative approach was implemented by administering structured questionnaires to a sample of 100 participants. The collected data were then processed using SEM-PLS, which was utilized to assess the robustness of the measurement model, examine the inter-variable relationships, and evaluate the mediating role of the specified variable. The results indicate that workload and training positively and significantly affect employee engagement. Job satisfaction also demonstrates a positive and significant influence on employee engagement and partially mediates the effects of workload and training. Furthermore, workload and training increase job satisfaction when employees perceive task clarity, adequate support, and relevant skill development. This study concludes that organizations should manage workload proportionally and provide structured training programs to enhance job satisfaction and engagement. The findings offer empirical insight into how psychological and structural factors play essential roles in fostering employee engagement among young workers in the coffee shop industry.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No. Panggil: 2210111063] [Pembimbing: Hemmy Fauzan] [Penguji 1: Warsidi] [Ketua Penguji: Renny Husniati] |
| Uncontrolled Keywords: | Job Satisfaction, Workload, Training, Employee Engagement. |
| Subjects: | H Social Sciences > HN Social history and conditions. Social problems. Social reform H Social Sciences > HT Communities. Classes. Races |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1) |
| Depositing User: | MUHAMMAD SHIDQI SYAHPUTRA |
| Date Deposited: | 25 Mar 2026 03:44 |
| Last Modified: | 25 Mar 2026 03:45 |
| URI: | http://repository.upnvj.ac.id/id/eprint/41678 |
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