THE ROLE OF E-COMMERCE PLATFORMS IN RESOLVING BREACH OF CONTRACT DISPUTES RELATED TO THE DELIVERY OF GOODS NOT IN ACCORDANCE WITH CONSUMER ORDERS BY BUSINESS ACTORS

Muhammad Fikri, . (2025) THE ROLE OF E-COMMERCE PLATFORMS IN RESOLVING BREACH OF CONTRACT DISPUTES RELATED TO THE DELIVERY OF GOODS NOT IN ACCORDANCE WITH CONSUMER ORDERS BY BUSINESS ACTORS. Law Development Journal (LDJ), 7 (2). pp. 327-339. ISSN 2747-2604

[img] Text
2110611104_ArtikelKI.pdf
Restricted to Repository staff only
Download (326kB)

Abstract

This research discusses the role of e-commerce platforms in resolving default disputes in e-commerce transactions with a focus on the case of delivery of goods not according to order as the object of research. The purpose of this research is to analyze the effectiveness of legal protection for consumers as well as the role of the platform in resolving such disputes. This research uses normative juridical method with statutory approach and case study. The results show that although there is a legal basis in the form of the Consumer Protection Law and its implementing regulations, implementation in the field is still not optimal. The obstacles faced include low consumer legal literacy, lack of transparency in the dispute resolution mechanism in the platform, and the lack of connection between the platform's internal system and the official dispute resolution institution. In addition, e-commerce platforms have not fully carried out their responsibilities as organizers of the digital transaction ecosystem. This research concludes that strategic steps are needed in the form of strengthening regulations, integrating dispute resolution systems with official institutions, and increasing legal education for consumers in order to create a fair, fast and sustainable dispute resolution mechanism.

Item Type: Article
Additional Information: {No. Panggil: 2110611104} {Pembimbing: Heru Sugiyono} {Penguji 1: Iwan Erar Joesoef} {Penguji 2: Dwi Aryanti Ramadhani}
Uncontrolled Keywords: Breach; Contract; Consumer; E-commerce; Protection.
Subjects: K Law > K Law (General)
Divisions: Fakultas Hukum > Program Studi Hukum (S1)
Depositing User: MUHAMMAD FIKRI
Date Deposited: 07 Aug 2025 08:00
Last Modified: 07 Aug 2025 08:00
URI: http://repository.upnvj.ac.id/id/eprint/39049

Actions (login required)

View Item View Item