Bima Adhitya Sukoco, . (2025) WEBSITE MANAJEMEN CHATBOT DAN IMPLEMENTASI CHATBOT SEBAGAI LAYANAN BANTUAN INFORMASI LMS UPNVJ MENGGUNAKAN RASA DENGAN PENDEKATAN RAD. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
The Learning Management System (LMS) LeADS used at Universitas Pembangunan Nasional Veteran Jakarta (UPNVJ) still has limitations in providing effective information support services for students and lecturers. The available guides in the form of books and videos often do not cover all user problems. The lack of clear contact information for LeADS administrators makes it difficult for users to resolve technical issues, and limited support hours make problem resolution and information access inefficient. To address these challenges, this study developed an information support service based on a chatbot using Rasa. The chatbot is designed to automatically respond to user needs 24/7, accompanied by a website that allows centralized chatbot information management. The development method used is Rapid Application Development (RAD). The evaluation results show that the chatbot can identify user needs with an accuracy of 93%, precision of 91.7%, recall of 92.3%, and F1-score of 91.7% based on confusion matrix analysis. Additionally, User Acceptance Testing (UAT) conducted on the chatbot and website showed user satisfaction levels ranging from 83% to 89%. The developed information support service has proven to enhance the effectiveness of support services and facilitate access to information for LMS LeADS users.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2110511025] [Pembimbing 1: Bayu Hananto] [Pembimbing 2: I Wayan Rangga Pinastawa] [Penguji 1: Jayanta] [Penguji 2: Kharisma Wiati Gust] |
| Uncontrolled Keywords: | Information Support Service, Chatbot, Rasa, Website, Chatbot Information Management |
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science Q Science > QA Mathematics > QA76 Computer software |
| Divisions: | Fakultas Ilmu Komputer > Program Studi Informatika (S1) |
| Depositing User: | BIMA ADHITYA SUKOCO |
| Date Deposited: | 06 Aug 2025 08:25 |
| Last Modified: | 06 Aug 2025 08:25 |
| URI: | http://repository.upnvj.ac.id/id/eprint/37322 |
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