EVALUASI IMPLEMENTASI STANDAR PELAYANAN MINIMAL (SPM) WAKTU TUNGGU PELAYANAN RAWAT JALAN TERHADAP MUTU PELAYANAN DI RUMAH SAKIT PRIKASIH TAHUN 2024

Nabiilah Salsa Zain, . (2025) EVALUASI IMPLEMENTASI STANDAR PELAYANAN MINIMAL (SPM) WAKTU TUNGGU PELAYANAN RAWAT JALAN TERHADAP MUTU PELAYANAN DI RUMAH SAKIT PRIKASIH TAHUN 2024. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

[img] Text
ABSTRAK.pdf
Download (198kB)
[img] Text
AWAL.pdf
Download (742kB)
[img] Text
BAB 1.pdf
Restricted to Repository UPNVJ Only
Download (233kB)
[img] Text
BAB 2.pdf
Restricted to Repository UPNVJ Only
Download (305kB)
[img] Text
BAB 3.pdf
Restricted to Repository UPNVJ Only
Download (348kB)
[img] Text
BAB 4.pdf
Restricted to Repository UPNVJ Only
Download (1MB)
[img] Text
BAB 5.pdf
Download (190kB)
[img] Text
DAFTAR PUSTAKA.pdf
Download (245kB)
[img] Text
RIWAYAT HIDUP.pdf
Restricted to Repository UPNVJ Only
Download (125kB)
[img] Text
LAMPIRAN.pdf
Restricted to Repository UPNVJ Only
Download (5MB)
[img] Text
HASIL PLAGIARISME.pdf
Restricted to Repository staff only
Download (17MB)
[img] Text
ARTIKEL KI.pdf
Restricted to Repository staff only
Download (621kB)

Abstract

Prikasih Hospital faces challenges in meeting the Minimum Service Standards (SPM) for outpatient waiting times which are set at a maximum of 60 minutes in accordance with Minister of Health Regulation Number 30 of 2022. This research uses qualitative methods with in-depth interviews and document review, including Standard Operating Procedures (SOP) and implementation flow. This research was conducted from November to December 2024. The results showed that the average waiting time for outpatients was 63 minutes, exceeding the set SPM ≤ 60 minutes. The long waiting time affects the quality of service, especially patient satisfaction. From the results of the information, the length of waiting time is influenced by delays in doctor visit hours in serving patients who are not on time, lack of socialization of the hospital's waiting time policy to arrive one hour before the control schedule, limited number of doctors available, and the number and age of elderly patients which causes service provided is not optimal. Prikasih Hospital can provide wider outreach to patients regarding arrival waiting time policies, increase the number of doctors and officers in service units, and provide training and competency development for officers. In addition, it is important to carry out regular evaluations of the outpatient service process and implement an efficient management system.

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil: 2110713108] [Pembimbing: Een Kurnaesih] [Penguji 1: Cahya Arbitera] [Penguji 2: Riswandy Wasir]
Uncontrolled Keywords: Evaluation, Minimum Service Standards, Waiting Time, Service, Service Quality
Subjects: R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions: Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1)
Depositing User: NABIILAH SALSA ZAIN
Date Deposited: 05 Mar 2025 02:43
Last Modified: 05 Mar 2025 02:43
URI: http://repository.upnvj.ac.id/id/eprint/35617

Actions (login required)

View Item View Item