Balqis Yessa Nurlanda, . (2024) PENGARUH KUALITAS SISTEM, KUALITAS LAYANAN, DAN KEMUDAHAN PENGGUNAAN TERHADAP KEPUASAN PENGGUNA SISTEM E-FILING PAJAK. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
This study aims to determine how system quality, service quality, and ease of use affect user satisfaction of the tax e-Filing system for individual taxpayers. Using a quantitative approach of primary data and a Likert scale as a measuring tool. Data analysis using SmartPLS. Determination of the sample using a non-probability sampling method with the Snowball sampling technique. 127 samples of individual taxpayers were obtained which could be processed using the Structural Equation Model. The results show that system quality and ease of use have a significant positive effect on user satisfaction of the tax e-Filing system for individual taxpayers. However, service quality does not have a significant effect on user satisfaction of the tax e-Filing system for individual taxpayers.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2110112051] [Pembimbing: Akhmad Saebani] [Penguji 1: Suparna Wijaya] [Penguji 2: Andy Setiawan] |
| Uncontrolled Keywords: | System Quality, Service Quality, Ease of Use, User Satisfaction of e-Filing |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce H Social Sciences > HF Commerce > HF5601 Accounting |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Akuntansi (S1) |
| Depositing User: | BALQIS YESSA NURLANDA |
| Date Deposited: | 28 Feb 2025 01:43 |
| Last Modified: | 28 Feb 2025 01:43 |
| URI: | http://repository.upnvj.ac.id/id/eprint/34647 |
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