PERSEPSI PEGAWAI TERHADAP WIRELESS CALLING SYSTEM DALAM MENINGKATKAN EFEKTIVITAS SELF-SERVICE PADA JATINANGOR HOUSE KOTA BOGOR

Putri Intan Yuniar, . (2024) PERSEPSI PEGAWAI TERHADAP WIRELESS CALLING SYSTEM DALAM MENINGKATKAN EFEKTIVITAS SELF-SERVICE PADA JATINANGOR HOUSE KOTA BOGOR. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

[img] Text
ABSTRAK.pdf
Download (188kB)
[img] Text
AWAL.pdf
Download (935kB)
[img] Text
BAB 1.pdf
Restricted to Repository UPNVJ Only
Download (379kB)
[img] Text
BAB 2.pdf
Restricted to Repository UPNVJ Only
Download (386kB)
[img] Text
BAB 3.pdf
Restricted to Repository UPNVJ Only
Download (326kB)
[img] Text
BAB 4.pdf
Restricted to Repository UPNVJ Only
Download (1MB)
[img] Text
BAB 5.pdf
Restricted to Repository UPNVJ Only
Download (353kB)
[img] Text
BAB 6.pdf
Download (243kB)
[img] Text
DAFTAR PUSTAKA.pdf
Download (256kB)
[img] Text
RIWAYAT HIDUP.pdf
Restricted to Repository UPNVJ Only
Download (131kB)
[img] Text
LAMPIRAN.pdf
Restricted to Repository UPNVJ Only
Download (1MB)
[img] Text
HASIL PLAGIARISME.pdf
Restricted to Repository staff only
Download (14MB)
[img] Text
ARTIKEL.pdf
Restricted to Repository staff only
Download (189kB)

Abstract

The food and beverage (F&B) industry in Indonesia continues to grow, prompting business players to enhance service innovations to improve operational efficiency. A self-service system utilizing a Wireless Calling System (WCS) has become a popular service innovation widely adopted by businesses, including Jatinangor House in Bogor City. However, the utilization of the WCS at Jatinangor House in Bogor City is often criticized by customers due to its poor implementation, which affects customer satisfaction. This study aims to understand employee perceptions of the use of WCS in enhancing the effectiveness of the self-service system at Jatinangor House, Bogor City, using a qualitative method with a case study approach. Data collection techniques include interviews, observations, and documentation, which will be analyzed using NVivo 14 software. The study's findings indicate that employee perceptions of the use of the Wireless Calling System do not align with the actual situation at Jatinangor House in Bogor City. Employees expect the use of the Wireless Calling System to provide ease and effectiveness in service delivery. However, in practice, the system has not yet delivered the anticipated ease and effectiveness in service. Keywords: Employees’ Perception, Wireless Calling System, Self Sevice, NVivo 14

Item Type: Thesis (Skripsi)
Additional Information: [No. Panggil: 2110111230] [Pembimbing: Jenji Gunaedi Argo] [Penguji 1: Rosali Sembiring] [Penguji 2: Airlangga Surya Kusuma]
Uncontrolled Keywords: Employees’ Perception, Wireless Calling System, Self Sevice, NVivo 14
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1)
Depositing User: PUTRI INTAN YUNIAR
Date Deposited: 18 Feb 2025 03:05
Last Modified: 18 Feb 2025 03:05
URI: http://repository.upnvj.ac.id/id/eprint/34584

Actions (login required)

View Item View Item