Anisya Pebriyanti, . (2024) HUBUNGAN KUALITAS PELAYANAN TERHADAP MINAT KUNJUNGAN BERULANG PASIEN RAWAT JALAN DI RUMAH SAKIT ISLAM PONDOK KOPI JAKARTA TIMUR. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
Hospital as a provider of individual health services, where the quality of service provided by the hospital to patients is one of the indicators that determine patient satisfaction with what is provided by the hospital. The purpose of this study was conducted to determine the relationship between the service quality of the Service Quality (SERVQUAL) model on the interest in repeat visits of outpatients at the Pondok Kopi Islamic Hospital Jakarta. This study is a quantitative study using a questionnaire, which is analytic in nature using a Cross Sectional approach, with a minimum sample size of 122 respondents. The chi-square test was used to determine the relationship between the dimensions of service quality and the interest in repeat patient visits. The results of the chi - square test stated that there was a significant relationship between the variables Reliability (Reliability) (p-value 0.002), Assurance (Guarantee) (p-value 0.026), Empathy (Empathy) (p-value 0.027) on Patient Revisit Interest. As for the Responsiveness Variable (Responsiveness) (p-value 0.093) and Tangible (Physical Evidence) (p-value 0.270) it is stated that there is no significant relationship between these two variables on Patient Revisit Interest. This research can be a reference for evaluation in providing services to outpatients in order to provide a good service at Pondok Kopi Islamic Hospital, East Jakarta.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | No. Panggil: 2010713026 Pembimbing: Apriningsih Penguji 1: Riswandy Wasir Penguji 2: Acim Heri Iswanto |
| Uncontrolled Keywords: | Service Quality, SERVQUAL, Patient Revisit Intetio Service Quality, SERVQUAL, Patient Revisit Intetion |
| Subjects: | R Medicine > RA Public aspects of medicine R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine |
| Divisions: | Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1) |
| Depositing User: | ANISYA PEBRIYANTI |
| Date Deposited: | 04 Sep 2024 04:51 |
| Last Modified: | 04 Sep 2024 04:51 |
| URI: | http://repository.upnvj.ac.id/id/eprint/33145 |
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