ANALISIS HUBUNGAN DIMENSI MUTU PELAYANAN TERHADAP MINAT KUNJUNGAN ULANG PASIEN DI PELAYANAN RAWAT JALAN RS GRHA PERMATA IBU TAHUN 2024

Triayu Nur Afifah, . (2024) ANALISIS HUBUNGAN DIMENSI MUTU PELAYANAN TERHADAP MINAT KUNJUNGAN ULANG PASIEN DI PELAYANAN RAWAT JALAN RS GRHA PERMATA IBU TAHUN 2024. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

People use health facilities that have service capabilities according to their needs. In choosing a health facility such as a hospital, one of the factors to be considered is the quality of health services. Based on data from Grha Permata Ibu Hospital from 2019 to 2023, it is known that the number of patient visits in outpatient services has decreased, namely 147.001 in 2019 to 139.721 in 2023. The study was conducted to determine the relationship between the dimensions of service quality and the interest of patient re-visits in the outpatient service of Grha Permata Ibu Hospital. Quantitative research with a cross-sectional study design. The sampling method was probability sampling technique with a sample of 110 people. The analysis used was univariate and bivariate analysis using the chi-square test. In the results obtained that there is a relationship between the dimensions of service quality facilities p-value = 0,004; reliability p-value = 0,007; responsiveness p-value = 0,035; empathy p-value = 0,009; and assurance p-value = 0,031 to the interest of patient re-visit. Based on the research, it can be concluded that the five variables have a relationship with the patient's interest in re-visiting the outpatient service of Grha Permata Ibu Hospital in 2024. It is expected that the hospital can improve the quality of service so as to increase the interest of patient re-visits to outpatient services.

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil: 2010713132] [Pembimbing: Cahya Arbitera] [Penguji 1: Apriningsih] [Penguji 2: Acim Heri Iswanto]
Uncontrolled Keywords: Dimensions of Service Quality, Interest in Repeat Visits, Outpatients
Subjects: R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions: Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1)
Depositing User: TRIAYU NUR AFIFAH
Date Deposited: 28 Aug 2024 06:09
Last Modified: 28 Aug 2024 06:09
URI: http://repository.upnvj.ac.id/id/eprint/33034

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