Bahiizza Shadrina Zhafarin, . (2024) ANALISIS KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS RAWA TEMBAGA KOTA BEKASI TAHUN 2024. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
Puskesmas is one of the health facilities that plays an important role in improving health status. A quality health center is the beginning of creating a healthy and health-conscious Indonesian society. Unfortunately, there are still complaints from patients regarding unsatisfactory services, such as those that occur at Rawa Tembaga Health Center. Based on the survey, there are still patients who experience unsatisfactory experiences, namely the loss of medical records, poor employee attitudes, and inadequate health center facilities. This research was conducted at Rawa Tembaga Health Center Bekasi City using descriptive research type qualitative method case study approach. Researchers obtained data from observation, interviews, documentation, and document review. Informants in this study included the head of the health center, health center officers consisting of doctors, pharmacists, registration counter officers, and the person in charge of medical records, and 5 patients of Rawa Tembaga Health Center. Researchers used A6 excellent service indicators according to Barata to assess the quality of health services at Rawa Tembaga Health Center. The conclusions of this study are that the quality of service of Rawa Tembaga Health Center is quite good in the theory of excellent service A6 according to Barata, but there are still things that must be considered, namely the attitude of officers, service facilities, and the availability of human resources.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2010713128] [Pembimbing: Cahya Arbitera] [Penguji 1: Apriningsih] [Penguji 2: Laily Hanifah] |
| Uncontrolled Keywords: | Health center, service quality, service excellence |
| Subjects: | H Social Sciences > HN Social history and conditions. Social problems. Social reform |
| Divisions: | Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1) |
| Depositing User: | BAHIIZZA SHADRINA ZHAFARIN |
| Date Deposited: | 05 Sep 2024 07:30 |
| Last Modified: | 05 Sep 2024 07:30 |
| URI: | http://repository.upnvj.ac.id/id/eprint/32515 |
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