Huwaydi Azzam Yusuf, . (2024) EVALUASI EFEKTIVITAS PEMANFAATAN APLIKASI MOBILE JKN MENGGUNAKAN METODE PIECES FRAMEWORK TERHADAP KEPUASAN PASIEN DI RSAU DR. ESNAWAN ANTARIKSA TAHUN 2024. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
The development of information technology encourages the health sector to make digital innovations, one of which is the use of the Mobile JKN application. However, in its implementation there are still various obstacles such as the lack of public knowledge about the use of the new system. This study aims to evaluate the effectiveness of the use of the Mobile JKN application using the PIECES Framework method on patient satisfaction at RSAU dr. Esnawan Antariksa. This research method is quantitative with a cross-sectional design. The sample of this study totalled 100 respondents. Data analysis was carried out with univariate and bivariate. The results show that there is a relationship between PIECES variables (Performance (p-value = 0.011), Information and Data (p-value = 0.000), Economics (p-value = 0.002), Control and Security (p-value = 0.002), Efficiency (p-value = 0.002), and Service (p-value = 0.000)) with outpatient satisfaction. Meanwhile, there isn’t a relationship between respondent characteristics (age, gender, latest education and occupation) with outpatient satisfaction. It’s suggested that the hospital needs to create a means to convey criticism and suggestions to improve the quality of the Mobile JKN application in order to maximize its use and increase patient satisfaction.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2010713141] [Pembimbing: Laily Hanifah] [Penguji 1: Een Kurnaesih] [Penguji 2: Cahya Arbitera] |
| Uncontrolled Keywords: | JKN Mobile, PIECES Framework, Patient Satisfaction |
| Subjects: | R Medicine > R Medicine (General) R Medicine > RA Public aspects of medicine R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine |
| Divisions: | Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1) |
| Depositing User: | HUWAYDI AZZAM YUSUF |
| Date Deposited: | 29 Aug 2024 02:52 |
| Last Modified: | 29 Aug 2024 02:52 |
| URI: | http://repository.upnvj.ac.id/id/eprint/32459 |
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