PERBANDINGAN KUALITAS LAYANAN TERHADAP LOYALITAS PASIEN KUNJUNGAN LANGSUNG DENGAN PASIEN YANG MENGGUNAKAN TELEMEDICINE DI DKI JAKARTA

Syifa Faradhilah Putri, . (2023) PERBANDINGAN KUALITAS LAYANAN TERHADAP LOYALITAS PASIEN KUNJUNGAN LANGSUNG DENGAN PASIEN YANG MENGGUNAKAN TELEMEDICINE DI DKI JAKARTA. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

[img] Text
ABSTRAK.pdf
Download (62kB)
[img] Text
AWAL.pdf
Download (542kB)
[img] Text
BAB 1.pdf
Download (130kB)
[img] Text
BAB 2.pdf
Restricted to Repository UPNVJ Only
Download (154kB)
[img] Text
BAB 3.pdf
Restricted to Repository UPNVJ Only
Download (205kB)
[img] Text
BAB 4.pdf
Restricted to Repository UPNVJ Only
Download (160kB)
[img] Text
BAB 5.pdf
Download (60kB)
[img] Text
DAFTAR PUSTAKA.pdf
Download (153kB)
[img] Text
RIWAYAT HIDUP.pdf
Restricted to Repository UPNVJ Only
Download (79kB)
[img] Text
LAMPIRAN.pdf
Restricted to Repository UPNVJ Only
Download (1MB)
[img] Text
HASIL PLAGIARISME.pdf
Restricted to Repository staff only
Download (681kB)
[img] Text
ARTIKEL KI.pdf
Restricted to Repository staff only
Download (332kB)

Abstract

Telemedicine can increase the effectiveness and efficiency of healthcare. However, there’s still a gaps in patient experience between direct visit and telemedicine. In the midst of fierce competition, companies must be able to retain customer loyalty. Loyalty is positively influenced through satisfaction and the ability of services providers to satisfy the customer.This research was conducted in DKI Jakarta using quantitative research method with cross sectional approach. Data analysis was using path analysis method and dependent t test. The result of this study are service quality has significant effect on both patient satisfaction who directly visits healthcare and using telemedicine. Service quality also has a significant effect on patient loyalty for directly visits healthcare but has no significant effect on patient who use telemedicine. Satisfacation has a significant effect on both patient loyalty for direct visits and those using telemedicine.Meanwhile service quality through satisfaction has a significant effect on patient loyalty using telemedicine and has no effect on directly visits patient. Besides that, there’s a significant difference between service quality and patient satisfaction of directly visits pastient and those who use telemedicine, but there’s no difference in patient loyalty who directly visits healthcare and those who use telemedicine.

Item Type: Thesis (Skripsi)
Additional Information: [No. Panggil : 1910713082] [Pembimbing : Een Kurnaesih] [Penguji 1 : Agustina] [Penguji 2 : Acim Heri Iswanto]
Uncontrolled Keywords: Service Quality, Satisfaction, Loyalty, Healthcare, Telemedicine
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1)
Depositing User: Syifa Faradhilah Putri
Date Deposited: 18 Aug 2023 08:43
Last Modified: 18 Aug 2023 08:43
URI: http://repository.upnvj.ac.id/id/eprint/26597

Actions (login required)

View Item View Item