Lusiana, . (2020) ANALISIS HUBUNGAN KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP PENYAKIT DALAM DI RSUD KOTA TANGERANG TAHUN 2019. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
The quality of health service in a hospital is one that can affect patient satisfaction, which has 5 dimensions that can affect patient satisfaction ; tangibles, reliability, responsiveness, assurance, empathy. The quality of health services refers to the level of perfection in the provision of health care in each patient. The more perfect the satisfaction, the better the quality of health services. In this study, researchers used observational analytics at finding out the relationship between variables and find out the dominant factor of service quality that influence the inpatient satisfaction on internal medication care unit at hospital tangerang city with the cross-sectional designs and the numbers of sampels were 33 respondens, datas were collected by questionaires and datas were analyzed by using chi square and logistic regression. The results showed that there ware significant relationship between the dimension of quality of inpatient in the internal medication care unit : tangibles (p-value = 0.001), reliability (p-value = 0.001), responsiveness (p-value = 0.001), assurance (p-value = 0.001), empathy (p-value = 0,001) to inpatients in internal medicine satisfaction at hospital Tangerang city and from the results of the multivariate analytics the most influential variable in this studied was the tangibles that representing the physical appearance and the comfort room with OR = 24,441 with 95% CI (1,563-382,122) In conclusion, hospital Tangerang city needs to maintain or it will be even better if it do an improvement of the quality services by developing physical facilities, medical services and providing a suggestion box to accommodate every patient's complaint and always be able to measure performance and always can improve the quality of service.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No Panggil : 1610211074] [Pembimbing : Nunuk Nugrohowati] [Penguji : Sri Wahyuningsih] |
| Uncontrolled Keywords: | Patient Statisfication, Quality of Service, Medical Student, University. |
| Subjects: | R Medicine > R Medicine (General) |
| Divisions: | Fakultas Kedokteran > Program Studi Kedokteran (S1) |
| Depositing User: | Deny Wahyudin |
| Date Deposited: | 11 Nov 2022 03:39 |
| Last Modified: | 11 Nov 2022 03:39 |
| URI: | http://repository.upnvj.ac.id/id/eprint/21652 |
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