Resti Apriyanti, . (2022) PENGARUH KINERJA, KOMPETENSI DAN DISIPLIN KERJA PEGAWAI TERHADAP KEPUASAN MASYARAKAT PADA KANTOR KECAMATAN KALIDERES. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
This research is a quantitative research that aims to test and prove the effect of performance, competence and work discipline on people's satisfaction partially and simultaneously. This study used a sample of 100 people who used the services of the Kalideres Sub-District Head Office with accidental sampling technique. In this study, data were obtained through a questionnaire which was measured using a Likert scale. The data analysis technique used is descriptive and inferential analysis using SmartPLS 3.0. The results of this study indicate that: 1) performance has a positive and significant effect on people's satisfaction; 2) competence has a positive and significant effect on community satisfaction; 3) work discipline has a negative and significant effect on people's satisfaction; 4) performance, competence and work discipline have a simultaneous effect on people's satisfaction. Keywords : Performance; Competence; Work Discipline; Community Satisfaction
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | No.Panggil: 1810111135] [Pembimbing: Faisal Marzuki] [Penguji 1: Mahedro Sumardjo] [Penguji 2: Yudi Nur Supriadi] |
| Uncontrolled Keywords: | Performance; Competence; Work Discipline; Community Satisfaction |
| Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HT Communities. Classes. Races |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1) |
| Depositing User: | Resti Apriyanti |
| Date Deposited: | 25 Jul 2022 04:57 |
| Last Modified: | 25 Jul 2022 04:57 |
| URI: | http://repository.upnvj.ac.id/id/eprint/19172 |
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