Siska Agustina Lestari, . (2022) HUBUNGAN MUTU PELAYANAN KEPERAWATAN DENGAN KEPUASAN PASIEN RAWAT INAP DI RSUD KOTA TANGERANG. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
The quality of nursing services is a standard for determining the quality of service in accordance with patient expectations in order to create a satisfaction for patients as users of health services and as a reference in deciding a hospital in accordance with the quality. The purpose of this study was to determine the relationship between the quality of health services and the satisfaction of inpatients at the Tangerang City Hospital. The design of this study used descriptive analytic with a cross-sectional approach. The population of inpatients at the Tangerang City Hospital within a period of 2 weeks was 65 respondents. The sampling technique in this study used total sampling with the same sample as the total population of patients in the inpatient room for 2 weeks, namely as many as 65 respondents. The instrument used was a service quality questionnaire and a patient satisfaction questionnaire. The results of the analysis of the relationship between service quality and inpatient satisfaction using the Chi-Square show a p value <0.05, p value = 0.003, this indicates that there is a significant relationship between joint services and inpatient satisfaction at the Tangerang City Hospital. Hospitals can continue to improve aspects of care and improve the quality of services provided to patients.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 1810711088] [Pembimbing: Serri Hutahaean] [Penguji 1: Tatiana Siregar] [Penguji 2: Desak Nyoman Sithi] |
| Uncontrolled Keywords: | Service quality, Inpatient satisfaction, Inpatient rooms |
| Subjects: | R Medicine > RT Nursing |
| Divisions: | Fakultas Ilmu Kesehatan > Program Studi Keperawatan (S1) |
| Depositing User: | Siska Agustina Lestari |
| Date Deposited: | 22 Jul 2022 04:08 |
| Last Modified: | 22 Jul 2022 04:08 |
| URI: | http://repository.upnvj.ac.id/id/eprint/18557 |
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