ANALISIS KUALITAS LAYANAN TERHADAP KEPUASAN PENGGUNA QUICK RESPONSE CODE INDONESIAN STANDARD (QRIS) PADA UMKM DI DKI JAKARTA

Mahira Nurul Fathya, . (2022) ANALISIS KUALITAS LAYANAN TERHADAP KEPUASAN PENGGUNA QUICK RESPONSE CODE INDONESIAN STANDARD (QRIS) PADA UMKM DI DKI JAKARTA. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

The rapid development of technology and information is bringing changes in payment systems in Indonesia that can be accessed digitally using QR Codes. With the number of QR Codes present in Indonesia, Bank Indonesia launched QR Code Indonesia Standard (QRIS) as a form of unification of payment standards that can be used by merchants and buyers. This research aims to find out the effect of service quality (e-service quality) on QRIS user satisfaction on MSMEs in DKI Jakarta. The sampling method used purposive sampling, with a sample number of 96 respondents. In collecting respondent data using google form. The study used SmartPLS 3.0 (Partial Least Square) software for analysis tools. The results of the analysis showed that e-service quality influenced user satisfaction with significant efficiency and privacy indicators also fulfillment and system availability were not significant to QRIS user satisfaction on MSMEs in DKI Jakarta.

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil: 1810111161] [Pembimbing: Suharyati] [Ketua Penguji: Maria Assumpta Wikantari] [Penguji 1: Yuliniar]
Uncontrolled Keywords: Service Quality, E-Service Quality, User Satisfaction, QRIS, MSMEs
Subjects: H Social Sciences > HB Economic Theory
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1)
Depositing User: Mahira Nurul Fathya
Date Deposited: 24 Jun 2022 03:01
Last Modified: 24 Jun 2022 03:01
URI: http://repository.upnvj.ac.id/id/eprint/17294

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