Amalina Nur Choiriah, . (2022) HUBUNGAN MUTU PELAYANAN TERHADAP MINAT KUNJUNGAN ULANG PASIEN PADA POLI UMUM DI PUSKESMAS RAWA BUNTU TAHUN 2021. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
Service quality is the key to entering global health based on the quality of local level services. People seek and utilize health facilities that are can provide appropriate services and according to their needs. Service quality is one of the factors considered in choosing health facilities, including Public Health Center. The general poly as a service unit with the highest number of visits at the Public Health Center reflects the quality of services. Good quality services will motivate patients to be interested in repeat visits. This research aims to determine the relationship between service quality and interest of patients revisits in the general poly at Rawa Buntu Public Health Center. Quantitative research with a cross-sectional study design and sampling method is a non-probability sampling technique using accidental sampling. The samples used were 235 people. The research using chi-square test showed that there was a relationship between the quality of services tangibles (p-value=0,000); reliability (p-value=0,000); responsiveness (p-value=0,000); assurance (p-value=0,000); and empathy (p-value=0,000) with the interest of patient revisits. Suggestions for the public health center to improve the quality of general poly services to increase the interest of patient revisits at Rawa Buntu Public Health Center.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 1810713040] [Pembimbing: Acim Heri Iswanto] [Penguji 1: Cahya Arbitera] [Penguji 2: Novita Dwi Istanti] |
| Uncontrolled Keywords: | Service Quality, Interest of Patients Revisits, General Poly |
| Subjects: | R Medicine > R Medicine (General) R Medicine > RA Public aspects of medicine R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine |
| Divisions: | Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1) |
| Depositing User: | Amalina Nur Choiriah |
| Date Deposited: | 12 Jul 2022 07:35 |
| Last Modified: | 12 Jul 2022 07:35 |
| URI: | http://repository.upnvj.ac.id/id/eprint/17186 |
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