Endah Susiyanti, . (2022) ANALISIS KEPUASAN KERJA PEGAWAI STUDI PADA BALAI RISET BUDIDAYA IKAN HIAS. Tesis thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
Abstract This study aims to analyze the relationship between customer satisfaction and employee job satisfaction with the variables of competence, innovation and work culture on employees at the Research Institute for Ornamental Fish Culture. The sample of respondents in this study were 84 employees and the sample selection used was through a questionnaire with a sample of all employees. Using quantitative methods with data analysis techniques using Partial Least Square (PLS). The results in this study indicate that employee competence has no effect on customer satisfaction, work culture has significant effect customer satisfaction, employee competence has an effect on job satisfaction, employee innovation affects job satisfaction, employee work culture has an effect job satisfaction, customer satisfaction effects job satisfaction, and competence, innovation and work culture simultaneously through Job satisfaction has no effect on customer satisfaction at the Ornamental Fish Cultivation Research Institute.
| Item Type: | Thesis (Tesis) |
|---|---|
| Additional Information: | [No.Panggil: 2010121010] [Pembimbing 1: Mahendro Sumardjo] [Pembimbing 2: Faisal Marzuki] [Penguji 1: Yudi Nur Supriyadi] |
| Uncontrolled Keywords: | Job Satisfaction, Competence, Innovation, Work Culture, Customer Satisfaction |
| Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HC Economic History and Conditions |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S2) |
| Depositing User: | Endah Susiyanti |
| Date Deposited: | 20 May 2022 02:58 |
| Last Modified: | 20 May 2022 04:01 |
| URI: | http://repository.upnvj.ac.id/id/eprint/16974 |
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